Refund Policy
Our product exchange policy aims to provide customers with complete security regarding the products purchased from our store. All our products come with a warranty against manufacturing defects.
We also exchange products that differ from what the customer ordered.
If you receive a product with a manufacturing defect or one that is different from what you ordered, follow these steps to proceed with the exchange:
- Inform our team about the issue via email, sending clear photos of the defective product or the wrong product you received, within 3 days of receiving the product.
Please note: We will not process exchanges or refunds after this period. - Your complaint will be analyzed within a maximum of 2 business days. If the issue is confirmed, we will contact you via email, and you can choose one of the following options:
- Receive a refund of the amount paid.
- Receive a new product identical to the one ordered.
- Receive a product of similar value.
- Receive a voucher for the value of the product to use on future purchases.
We do not exchange products due to incorrect sizing: We provide measurements in centimeters for our products to avoid errors in size selection.
According to the Consumer Protection Code – Article 18, there is no legal obligation for the store to accept exchanges due to customer regret regarding color, size, model, or any other reason. The right guaranteed to the customer by the Consumer Protection Code is to exchange products only in cases of defects.